FAQS
How much does shipping cost?
Shipping costs vary depending on the weight of the product, the number of items in your order, and your specific location. Your shipping cost is automatically calculated at checkout based on these factors.
When will my order ship?
We always strive to send out orders to our customers ASAP.
Ship times can vary depending on complexity of the product, what’s going on in the current state of shipping (sometimes orders can get caught up in congested ports and customs), and if you have another item tied to your order that went into production later.
Production status can be found on the product page or on your order history page. If your order contains at least one item still in manufacturing, it will not ship out until all items are available.
Who do I contact if I have a problem or question about my order?
If you have any additional questions about your order or our products, please create a ticket. You can reach us . Please keep in mind that we always aim to reply within one business day of receiving your message; however, response time can fluctuate depending on volume. If we receive a high number of messages at one time, it can take up to some business days to respond, so we appreciate your patience.
Also, keep in mind that if you purchased multiple items in the same order, your order will only ship after the final item is complete with manufacturing. We appreciate your patience. It’ll be worth the wait when it arrives!